Please rest assured your credit union is stable and financially sound. We are well-capitalized with ample liquidity. Your money is safe, and deposits are federally insured to at least $250,000 by NCUA. Additional coverage options are available. Please call 800-268-6928 for assistance. Learn more.
Online Banking
How do I sign up for Online Banking?
To sign up for Online Banking click “Enroll Today!” in the direct Online Banking log in on the top of the page. You will be prompted for account information to sign up. You must enter your name as it appears on your Dominion Energy Credit Union statement.
How do I access Online Banking?
Registered users: The Online Banking login is at the top of each Dominion Energy Credit Union page. Simply enter your user ID and password and click "Log In" to continue the process.
New users: Click on the “Sign Up” link in the Online Banking login box at the top left of the page. Follow the prompts to enroll. Enter your information exactly how it appears on your statement.
How do I get a password?
When you sign up for Online Banking you will create your own password. Your password can contain both alpha and numeric characters and is also case sensitive. The minimum password length is six characters.
What happens if I forget my password?
If you don't know your Online Banking password, click on the "Forgot Password" link under the log in box. As a security measure, Online Banking will allow you five invalid password attempts before you will be locked out. If you are locked out, click on the “Forgot Password” link on the login page.
I’ve been locked out of Online Banking, how do I reset my account?
To protect you and your account against identity theft, if you enter the wrong login information multiple times your Online Banking account will be locked. Please call us at 800-268-6928 to unlock your account.
How often should I change my password?
You should change your password frequently and when you believe it has been compromised. Once in Online Banking, you may change your password as often as you like. To change your password, click on "Preferences" and then "Security." From there you will be able to change your password under the "Password" tab.
Can anyone else access my account?
No. Your online account information is available only through access methods that have been rigorously tested for their secure access. The information is not public. Only you can access it using your user ID and password. Unless you share your password, no one else can access your account information online. For more information, visit our Security section.
How many transfers can I make?
Due to the Reserve Requirements of Depository Institutions (Reg. D), you are permitted six automatic transfers per month from your Savings accounts. However, there is no limit to the number of transfers from your Checking account.
When do my transactions appear in Online Banking?
Most of your transactions will post immediately to your account. Credit card transactions will take a full business day to appear. All check requests will be mailed by the next business day. You may also schedule future-dated transfers.
Can I make transfers to other Dominion Energy Credit Union accounts?
Yes. If you have requested and been set up for cross-account transfers you will see the accounts listed when you log in to Online Banking. You can also make one-time or scheduled transfers to another member's account in Online Banking.
Yes. You will still receive a paper statement through the mail. However, you may find Online Banking so convenient that you no longer use your paper statement. As an Online Banking user, you are eligible to sign up to receive eStatements. With eStatements, you can view your statements (since 2000) online anytime by logging in to Online Banking.
How do I view recent credit card activity in Online Banking?
Once you are logged into Online Banking click "View Your Visa" on the home page. This will bring up a new window with your credit card account history in it.
Please note:
- You will need to enable pop-ups.
- Credit card history will not show up if you click on “View Recent Transactions.”
Having trouble opening View My Visa? If you are using Internet Explorer as your browser, trying switching to Firefox or Google Chrome instead.
Do I need to enroll in Mobile Banking before I log in for the first time?
No. Just download the app and use your Online Banking credentials to log in. You do need to enroll in Mobile Deposit in Online Banking, however. In Online Banking, click “Settings,” and then “Mobile Deposit Enrollment” and follow the prompts to enroll.
How do I manage multiple accounts in Online Banking?
Cross accounts will be visible upon logging into Online Banking. Please note, you will need to have cross-account transfer set up to access multiple accounts in Online Banking. Click here for a cross-account transfer form. You will also need to know the Online Banking password of the other account.
Why am I being asked to change my password in Online Banking?
Securing your identity and account information is a top priority. As an additional precaution, Online Banking users will automatically be asked to change their password sometimes.
How do I nickname my accounts in Online Banking?
To help you easily identify your various accounts, you can add account nicknames. This is especially helpful with joint accounts. If you are a joint owner on accounts, the masked account numbers can be confusing to view in the account overview screen. In order to simplify the viewing of these accounts you can add account nicknames. These nicknames will be viewable in online banking, mobile banking, and the mobile banking apps. To setup the nicknames, login to online banking, click on "Account" under Your Preferences in the menu. You can then select the order that the accounts are displayed in the Account Overview.
What is the multi-layer identification system?
The multi-layered security enhancement protects your online Dominion Energy Credit Union accounts with an even higher level of security. This system enables you to verify that you are accessing our secure website.
When logging in to Online Banking, the multi-layered security system uses multiple methods (i.e. user ID, password, Secure Access Code) rather than a single layer (i.e. password and user ID) to establish your identity.
Why do we need a multi-factor security system?
Dominion Energy Credit Union is committed to protecting the confidentiality of your personal information and safeguarding your banking activities when interacting with us online. Online banking scams such as phishing, pharming and spyware have caused some banking customers to lose confidence in the security of online banking and to opt out for more traditional in-person banking methods. Therefore, Dominion Energy Credit Union has taken proactive steps to implement an advanced multi-layered security system. These security enhancements, which follow the most recent FFIEC recommendations, will better protect you against online theft and fraud, thereby providing you with more peace of mind when banking online with Dominion Energy Credit Union.
What is a unified experience?
A unified experience means the look and feel of online and mobile banking is consistent on all of your devices. It does not mean that the exact same features and functions are available on every device. It is intended to improve your experience by making navigation simple and familiar regardless of device.
Do I have to get a Secure Access Code (SAC) every time I log in?
No. You may, however, be asked for a secure access code if you manually delete your browser’s cookies, if your browser settings automatically delete cookies, or if a routine maintenance deletes them. Simply be aware that following any routine computer maintenance, you may be prompted to register that computer again when you attempt to log in to Dominion Energy Credit Union Online Banking.
Do I have to get a Secure Access Code (SAC) every time I log in?
No. You may, however, be asked for a secure access code if you manually delete your browser’s cookies, if your browser settings automatically delete cookies, or if a routine maintenance deletes them. Simply be aware that following any routine computer maintenance, you may be prompted to register that computer again when you attempt to log in to Dominion Energy Credit Union Online Banking.
My spouse is joint on this account. Will they need to set up separate security features?
No, for your convenience the system only requires one enrollment. The person that completes the initial login should share his or her specific information (i.e.: user ID and password) with anyone who is joint on the account. This will enable both users to easily access their account information on future logins.
Can I un-register my device?
Yes. Deleting cookies on your browser settings will un-register that specific device.
Please note: A routine maintenance procedure typically involves deleting your cookies. Simply be aware that following any routine computer maintenance, you may be prompted to register that computer again when you attempt to log in to Dominion Energy Credit Union Online Banking.
What do I do if I need help?
Email the Member Services Department at mycu@dominionenergy.com or call at 800.268.6928.
When I login to Online Banking it asks if I would like to register my device. What does this mean?
By registering a device, you are telling the security system that this is your own personal device. Registering a device allows you to bypass the Secure Access Code process. The system will go directly to your account overview after entering your user ID and password. For your protection, we do not recommend registering any device that has multiple users or public access.
Please note, if you delete cookies in your internet browser you will need to re-register your device the next time you log into Online Banking.
I’ve tried to sign up for Online Banking, but it will not accept my information.
Please make sure that you enter your name exactly as it appears on your Dominion Energy Credit Union statement. You should also enter all information in caps. Call us at 800-268-6928 and we will be happy to walk you through the enrollment process.