Please rest assured your credit union is stable and financially sound. We are well-capitalized with ample liquidity. Your money is safe, and deposits are federally insured to at least $250,000 by NCUA. Additional coverage options are available. Please call 800-268-6928 for assistance. Learn more.
Mobile Banking
What is Mobile Banking?
Mobile Banking allows you to securely access your accounts anytime, anywhere from your mobile web browser.
Which accounts are available through Mobile Banking?
You can view all of your Dominion Energy Credit Union accounts once you are logged in to Mobile Banking.
How can I access Mobile Banking?
Just visit your app store to download the iPhone® or Android™ app. You will be asked for a secure access code the first time. You may want to register your device so you won't get asked each time.
Can I use the same user ID and password that I use for Online Banking?
Yes. To access your Mobile Banking account, use the same user ID and password that you use to access your Online Banking account.
Is there a fee to use Mobile Banking?
It's free to use Mobile Banking. However, mobile and data rates may apply from your wireless provider.
Is Mobile Banking secure?
Yes. Our mobile site has many of the same security features as Online Banking. Just like Online Banking, Mobile Banking leverages the powerful technology available through a digital certificate from Verisign, Inc., protecting the security of the site with Secure Socket Layer (SSL) 128-bit encryption. In addition to the encryption technology, we have installed multiple firewalls to protect your accounts from unauthorized access from outside Dominion Energy Credit Union.
You can also require an authorization code when submitting transactions in Mobile Banking. To configure your authorization code, simply click on "Preferences" and then "Mobile" in Online Banking.
How can I be sure that my information is secure if my phone is lost or stolen?
Users are required to enter a valid user ID and password to access the secure Mobile Banking app. So even if your phone is lost or stolen, your account cannot be accessed without your user ID and password. You can also deactivate Mobile Banking in your Online Banking preferences.
You should contact your wireless service provider to have your device deactivated. We further recommend that you put a password or other security code on your smartphone.
What do I need to have in order to access Mobile Banking?
You will need to have a smartphone or other device with a web browser and Internet connection. You will also need to have signed up for Online Banking and enabled Mobile Banking.
What mobile devices are supported?
You can access Mobile Banking from any Internet-enabled mobile device, such as an iPhone, iPad, Android, Kindle or Nook.
How do I reset my account if I've been locked out of Mobile Banking?
To protect you and your account against identity theft, your Online and Mobile Banking account will be locked if you enter the wrong login information multiple times. Please call us at 800.268.6928 to unlock your account.