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Credit Card

What should I do if my Visa payment comes back returned to sender?

If your payment is returned to sender, please temporarily mail your payments to Dominion Energy Credit Union.

One James River Plaza
P O Box 26646
Richmond, VA 23261-6646

Please attach a note telling the Credit Union that your payment was returned so that it can be processed correctly.

How do I report fraud or dispute charges on my credit card?

If you suspect fraudulent activity on your credit card account, or need to dispute a charge, please contact our card provider at 1-800-449-7728 as soon as possible.

For Debit and ATM card disputes and fraud, please click here.

When do my CURewards points expire?

The expiration date of your points, and the amount of points to expire, can be found under the "CURewards Points Activity" portion of your monthly statement.

Points will expire three years from the end of the calendar year in which they are earned, and will expire on a first-in, first-out basis annually. (i.e., points earned in calendar year one will expire on the last business day of calendar year four).

What should I do if View My Visa isn’t working?

If you are using Internet Explorer as your browser to open "View My Visa," try switching to Firefox, Safari, or Google Chrome instead. If the problem still persists, call Member Services at 800-268-MYCU.

How do I check my credit card balance?

You can check your credit card balance by:

  • Signing in to Online Banking. Your credit card with the balance will be listed on the main page after you log in, or select "View My VISA."
  • Signing in to Mobile Banking.
  • Calling our Member Service Department at 800.268.6928.
  • Calling 800.654.7728 and follow the prompts.

If this is the first time you are checking your credit card balance in Online Banking:

  1. Sign in to Online Banking
  2. Click "View My Visa"
  3. You will be direct to the “Add Card” page. Add the information requested and click “Submit.”

How do I find out the amount due on my credit card?

  • The amount due on your credit card will be on your credit card statement each month.
  • You can also check the amount due on your credit card by logging into Online Banking.
  • You can always call us at 800-268-6928 to find out the amount due on your card.

How do I pay my credit card bill?

You can pay your credit card bill in multiple ways:

  • If you have a Dominion Energy Credit Union checking account, you can sign up for free Bill Payer and add your Dominion Energy CU credit card as a payee.
  • Log into Online Banking and sign up for online account access to your credit card. From there you can pay your bill with the “Pay Now” feature.
  • Log into Online Banking and do a quick transfer from your savings or checking account to your credit card. Please note that a quick transfer will not post to your credit card until close of business day.
  • Pay your bill through US mail using the coupon and envelope sent with your statement.
  • Pay at a Dominion Energy Credit Union branch.

How do I access my credit card statement online?

Once you are logged into Online Banking you can view your most recent credit card transactions. You must be signed up for credit card eStatements to view past statements online.

How do I request a replacement credit card?

To request a replacement card, please call our Member Service Department at 800-268-6928.

What do I do if my credit card was lost/stolen?

If you suspect your Dominion Energy Credit Union credit card has been lost, stolen or is being used fraudulently, please contact us at 800-449-7728 immediately or report it quickly online by logging into Online Banking and using the "View My Visa" link.

How do I check how many CURewards points I have?

Visit www.curewards.com to log in and check your CURewards point balance. You can also find your CURewards points on your credit card statement. Your points balance is also available under your credit card information in Online Banking.

Is there a fee for using my credit card in a foreign country?

Visa® will charge a 1% Foreign Transaction fee, calculated in U.S. dollars, will be imposed on all foreign transactions, including purchases, cash advances, and credits to your account. A foreign transaction is any transaction that you complete or a merchant completes on your card outside of the United States, with the exception of U.S. military bases, U.S. territories, U.S. embassies or U.S. consulates.

Purchases and cash advances made in foreign currencies will be debited from your account in U.S. dollars. The exchange rates between the transaction currency and the billing currency used for processing international transactions is a rate selected by Visa® from a range of rates available in wholesale currency markets for the applicable central processing date, which rate may vary from the rate Visa itself receives or the government-mandated rate in effect for the applicable central processing date.

To get an indication of the rate you may receive when using your Visa card, use the Visa currency converter.

How do I redeem my CURewards points?

Visit www.curewards.com to log into CURewards and redeem your rewards. Another way to redeem points online is to log into Online Banking and access your credit card information.You can also call 800-900-6160 to redeem rewards for travel or 800-621-4112 to redeem your rewards for merchandise.

How do I apply for a credit card?

  • Log on to Online Banking and click "Loans."
  • Apply online.
  • You can also fill out a paper application. Applications may be mailed or faxed to Dominion Energy Credit Union. You may also apply by phone by calling 800-268-6928.

How do I earn rewards points with a credit card?

When you sign up for a Platinum Rewards card, you are automatically enrolled in the CURewards™ program. You earn one point for every dollar spent with your Platinum Rewards card.

You can redeem your points for flights, gift cards, cars, vacations, experiences, hotels, cruises, merchandise, and more! You can see a full list of the program’s current choices at www.cutravelrewards.com.

Unrestricted Air Travel


Redeem points for a round-trip airline ticket to any destination, on any airline, at any time with no restrictions. The U.S. 48/Canada point value will earn a $325 credit at the time of purchase toward an airline ticket from the contracted CURewards travel agency. Other credit amounts are available at different point levels. If your travel plans are flexible, you can also select from our free restricted ticket program which covers the ticket price.

Redemption of Points

35,000 points = one round-trip airline ticket to U.S. 48/Canada coach class. Other destinations are available with different point redemption amounts and options.

Terms & Conditions

Your points will expire three years from the end of the calendar year in which they are earned, and will expire on a first-in, first-out basis annually. Points and their expiration date are listed on statements. No points earned for cash advances or balance transfers. Points for returned items will be deducted from point total. Find further rules and conditions here. You can find more answers to CURewards™ FAQs here.

How do I activate my Credit Card?

Please call 800-527-7728 and follow the instructions to activate your VISA® Credit Card. To select a PIN for your Credit Card, please call 888-886-0083. (You may want a PIN for your Credit Card in order to withdraw cash at ATMS, get cash back, etc.)

To activate your Cash Rewards Credit Card you will need to call 800-631-3197.

How do I use an EMV chip card?

Watch this video for a demonstration on using EMV chip cards. Or learn how to use your EMV credit card here.

I have a Dominion Energy CU credit card and want to switch to a different DECU card. What do I need to do?

Simply call us or use the Rewards card opt in/out form (link once updated). Depending on your credit qualifications you may or may not need to complete a new application (link to new app). Please note that, while you can transfer over your balances, any CURewards points must be redeemed before changing cards as they will not carry over. Balance transfers do not qualify to earn the 1.5% cash back. The special introductory rate and offers only apply to new cards (not transferred).

Will my CURewards points transfer to a new Cash Rewards Card?

Your CURewards points will not transfer over to a new Cash Rewards Card. They are two totally separate card programs. Please be sure to redeem your CURewards points before switching cards. You may now redeem CURewards points for gift cards to a variety of merchants, in addition to redeeming for travel and merchandise.

How do I get my cash rewards credit?

You will automatically receive a quarterly rewards credit on your credit card account.

Where can I learn more about the Visa Signature Cash Rewards card Perks and Concierge?

Our Visa Signature Cash Rewards card offers exclusive member benefits on travel, shopping, event tickets, and more! For details visit visa.com/signature (link).

Proudly Serving Dominion Energy Employees & Their Families

Since 1940 our goal remains the same; to help Dominion Energy employees save more and reach their goals faster. From checking and mobile banking, to low interest auto loans and surcharge-free ATMs, we make banking easy.

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Dominion Energy Credit Union