Please rest assured your credit union is stable and financially sound. We are well-capitalized with ample liquidity. Your money is safe, and deposits are federally insured to at least $250,000 by NCUA. Additional coverage options are available. Please call 800-268-6928 for assistance. Learn more.
Credit Card
What should I do if my Visa payment comes back returned to sender?
If your payment is returned to sender, please temporarily mail your payments to Dominion Energy Credit Union.
P O Box 26646
Richmond, VA 23261-6646
Please attach a note telling the Credit Union that your payment was returned so that it can be processed correctly.
How do I report fraud or dispute charges on my credit card?
If you suspect fraudulent activity on your credit card account, or need to dispute a charge, call 800-449-7728 or 800-268-6928 as soon as possible.
For Debit and ATM card disputes and fraud, please call Member Services at 800-268-6928, or after hours call 888-918-7703.
When do my CURewards points expire?
The expiration date of your points, and the amount of points to expire, can be found under the "CURewards Points Activity" portion of your monthly statement.
Points/cash will expire four years from the end of the calendar year in which they are earned, and will expire on a first-in, first-out basis annually. (i.e., points/cash earned in calendar year one will expire on the last business day of calendar year four).
How can I place travel notes on my credit card account?
You can put travel notes on your credit card account quickly and easily within Online Banking through the View My Visa tab. Simply click “communications” then “travel notes” and enter required information. You can also contact Member Services.
You can also download our Card Control app to easily make travel notes from anywhere.
How do I set up card alerts and controls?
Our new Card Control mobile app puts you in full control of your debit and credit cards. This additional app allows you to securely manage your cards anytime, anywhere.
What should I do if View My Visa isn’t working?
If you are using Internet Explorer as your browser to open "View My Visa," try switching to Firefox, Safari, or Google Chrome instead. If the problem still persists, call Member Services at 800-268-MYCU.
How do I check my credit card balance?
You can check your credit card balance by:
- Signing in to Online Banking or Mobile Banking. Your credit card with the balance will be listed on the main page after you log in, or select "View My VISA."
- Calling our Member Service Department at 800.268.6928.
- Calling 800.654.7728 and follow the prompts.
If this is the first time you are checking your credit card balance in Online/Mobile Banking:
- Sign in to Online/Mobile Banking
- Click "View My Visa"
- You will be direct to the “Add Card” page. Add the information requested and click “Submit.”
How do I find out the amount due on my credit card?
- The amount due on your credit card will be on your credit card statement each month.
- You can also check the amount due on your credit card by logging into Online Banking.
- You can always call us at 800-268-6928 to find out the amount due on your card.
How do I pay my credit card bill?
You can pay your credit card bill in multiple ways:
- If you have a Dominion Energy Credit Union checking account, you can sign up for free Bill Payer and add your Dominion Energy CU credit card as a payee/Company.
- Log into Online/Mobile Banking and sign up for online account access to your credit card. From there you can pay your bill with the “Pay Now” feature.
- Log into Online/Mobile Banking and do a Funds Transfer from your DECU savings or checking account to your credit card. Please note: the transfer will not post to your credit card until close of business day
- Log into Online/Mobile Banking click “View My Visa”, and add your credit card. Then select “Make a Payment” to pay from your DECU account or another bank account. You can choose one-time or automatic payments.
- Call Member Services at 800-268-6928 to make a transfer from your DECU account.
- Pay your bill through US mail using the coupon and envelope sent with your statement.
- Pay at a Dominion Energy Credit Union branch.
How do I access my credit card statement online?
Once you are logged into Online/Mobile Banking you can view your most recent credit card transactions. You must be signed up for credit card eStatements.
How do I request a replacement credit card?
To request a replacement card, please call our Member Service Department at 800-268-6928.
What do I do if my credit card was lost/stolen?
If you suspect your Dominion Energy Credit Union credit card has been lost, stolen or is being used fraudulently, please contact us at 800-449-7728 immediately or report it quickly online by logging into Online Banking and using the "View My Visa" link.
How do I check how many CURewards points I have?
Visit www.curewards.com to log in and check your CURewards point balance. You can also find your CURewards points on your credit card statement. Your points balance is also available under your credit card information in Online Banking.
Is there a fee for using my credit card in a foreign country?
Visa® will charge a 1% Foreign Transaction fee, calculated in U.S. dollars, will be imposed on all foreign transactions, including purchases, cash advances, and credits to your account. A foreign transaction is any transaction that you complete or a merchant completes on your card outside of the United States, with the exception of U.S. military bases, U.S. territories, U.S. embassies or U.S. consulates.
Purchases and cash advances made in foreign currencies will be debited from your account in U.S. dollars. The exchange rates between the transaction currency and the billing currency used for processing international transactions is a rate selected by Visa® from a range of rates available in wholesale currency markets for the applicable central processing date, which rate may vary from the rate Visa itself receives or the government-mandated rate in effect for the applicable central processing date.
To get an indication of the rate you may receive when using your Visa card, use the Visa currency converter.
How do I check my CURewards points/cash balance?
Log onto Online/mobile Banking and click "View My Visa" and check your CURewards point/cash balance. You can also find your CURewards points/cash balance on your credit card statement.
How do I apply for a credit card?
- Log on to Online Banking and click "Loans."
- Apply online.
- You can also fill out a paper application. Applications may be mailed or faxed to Dominion Energy Credit Union. You may also apply by phone by calling 800-268-6928.
How do I earn rewards points with a credit card?
When you sign up for a Platinum Rewards card, you are automatically enrolled in the CURewards™ program. You earn one point for every dollar spent with your Platinum Rewards card.
You can redeem your points for flights, gift cards, cars, vacations, experiences, hotels, cruises, merchandise, and more! You can see a full list of the program’s current choices at www.cutravelrewards.com.
Unrestricted Air Travel
Redeem points for a round-trip airline ticket to any destination, on any airline, at any time with no restrictions. The U.S. 48/Canada point value will earn a $325 credit at the time of purchase toward an airline ticket from the contracted CURewards travel agency. Other credit amounts are available at different point levels. If your travel plans are flexible, you can also select from our free restricted ticket program which covers the ticket price.
Redemption of Points
35,000 points = one round-trip airline ticket to U.S. 48/Canada coach class. Other destinations are available with different point redemption amounts and options.
Terms & Conditions
Your points will expire four years from the end of the calendar year in which they are earned, and will expire on a first-in, first-out basis annually. Points and their expiration date are listed on statements. No points earned for cash advances or balance transfers. Points for returned items will be deducted from point total. Find further rules and conditions and FAQs at CURewards.
How do I activate my Credit Card?
Please call 800-631-3197 and follow the instructions to activate your VISA® Credit Card. To select a PIN for your Credit Card, please call 888-886-0083. (You may want a PIN for your Credit Card in order to withdraw cash at ATMS, get cash back, etc.)
To activate your Cash Rewards, Credit Card, you will need to call 800-631-3197.
You can also download our Card Control app to easily activate new cards from anywhere.
I have a Dominion Energy CU credit card and want to switch to a different DECU card. What do I need to do?
Simply call us or use the Rewards card opt-in/out form. Depending on your credit qualifications you may or may not need to complete a new application. Please note that, while you can transfer over your balances, any CURewards points must be redeemed before changing cards as they will not carry over. Balance transfers do not qualify to earn the 1.5% cash back. The special introductory rate and offers only apply to new cards (not transferred).
Please note: to switch to or from a Cash Rewards card, you will need to fill out an application.
Will my CURewards points transfer to a new Cash Rewards Card?
Your CURewards points will not transfer over to a new Cash Rewards Card. They are two totally separate card programs. Please be sure to redeem your CURewards points before switching cards. You may now redeem CURewards points for gift cards to a variety of merchants, in addition to redeeming for travel and merchandise.
How do I get my cash rewards credit?
Login to Online/Mobile Banking, "View My Visa", and select "Cash Rewards Card" for statement credit or deposit into your DECU checking or savings account.
If a card transaction is blocked, what number should I call?
The Lost Stolen Card number for all card types (after-hours) is 800-449-7728.
Cardholder Service for all cards (after-hours) is 888-918-7703.
Where can I learn more about the Visa Signature Cash Rewards card Perks and Concierge?
Our Visa Signature Cash Rewards card offers exclusive member benefits on travel, shopping, event tickets, and more! Call the Visa Signature Concierge anytime at (800) 953-7392. For calls outside the United States, call us collect at (630) 350-4551.
How can I manage my credit card online?
To view and manage your credit card via Digital Banking, simply follow these steps to add your card (link to attached – will need to add a title on attached).
Our Card Control mobile app also puts you in full control of your debit and credit cards. This additional app allows you to securely manage your cards anytime, anywhere. You’ll get peace of mind in the palm of your hand. Be sure to download the app to lock and unlock cards, place travel notes, make payments and more on the go!