To request a new or replacement ATM or debit card, fill out the ATM Card/VISA debit card form. Mail or fax in the form to the address shown. You can also call us at 800.268.6928.
If your ATM or debit card has been lost or stolen, please call 800.268.6928, or call 888.918.7703 after hours.
There are a number of reasons why your debit card may have been denied/didn’t work. Please call us at 800.268.6928 to find out the exact reason.
If you suspect your Dominion Energy Credit Union debit or ATM card has been lost, stolen or is being used fraudulently, please contact us at 800-268-6928 immediately. After hours, you can report a lost/stolen card by calling 888-918-7703.
It’s always free to use a Dominion Energy Credit Union ATM. For your convenience we also belong to a network of CU24/CUHere ATMs, some of which are surcharge free and deposit taking. Click here to search for a CU24/CUHere ATM near you. Call us at 800-268-6928 if you have any questions about whether an ATM is surcharge free.
Members with a Dominion Energy Credit Union debit card receive the first three ATM transactions a month free (ATM owner may still surcharge). It’s always free to make purchases and ask for cash back with your debit card.
A new VISA® mandate requires that the length of cardholder names on VISA credit and debit cards is limited to no more than 21 characters including spaces. At the next standard reissue date, if you have not already received one, you will receive a card with a shortened version of your name.
Dominion Energy Credit Union belongs to the following networks: CUHere, CU24, Star, Plus, Member Access.
Many members of Dominion Energy Credit Union and other credit unions have experienced duplicate large dollar amount authorizations that impact the available amounts on their cards when using auto rental companies. These sometimes require days to reconcile. Due to this poor and recurring experience, as well as excessive losses through car rental transactions, we have decided to block auto rental company transactions on our Debit Cards.
This is a network of ATMs where you can get cash, make transfers or deposits (not all ATMs are deposit taking - you will need to search for deposit-taking ATMs) and in some cases avoid surcharges. Click here to search for a list of CU24/CUHere ATMs near you.
As part of their fraud prevention programs, gas merchants may set dollar limits for purchases at customer-activated pumps when payment cards are used. These limits often correspond to fraud protection limits granted by various credit card vendors. In most circumstances, card companies generally protect gas merchants up to $75 for pay-at-the-pump transactions. The pay-at-pump limits are imposed by the gas merchants themselves, not by the Credit Union, and it is not specific to individual members/customers.
Members who find they exceed the $75 limit may wish to pay inside the station which may result in a higher limit, or pay for gas in multiple transactions.
With a debit card, you don’t need a separate ATM card. Use it at ATMs and at any merchants who accept Visa debit cards.
Call 866-985-2273 for the Card Services Automated System. Follow the prompts to enter the information required, which you should have ready:
Make sure to stay on the line to set or change your PIN. For your convenience, you will be able to choose your PIN.
Still not working? Make sure that the phone number you enter when asked is one that Dominion Energy Credit Union has on file for you. You should always notify the Credit Union if your telephone number changes.