If you receive a call from a phone number identified as Dominion Energy Credit Union, DO NOT provide your account or card numbers, PIN, or personal information to any unsolicited phone call, website, or text message - hang up immediately. We will never contact you asking for your account or card numbers.


Experience personal attention unlike anywhere else by calling our Member Service Center. Apply for loans, get account assistance, and more.

Member Service Center: 800-268-6928

Stay Connected

We're always happy to help! Answers to many frequently asked questions are here. Applications and forms to make account changes are here

Our Member Service Center is available Monday - Friday, 8 am - 6 pm, ET to assist with account questions, loan applications, and more.

Our Mortgage Department is available Monday - Friday, 9 am - 4 pm ET.

Dominion Energy CU Branch hours by location. Hours are Monday-Friday, ET:

  • Farrell Branch: 9 am – 5 pm
  • Innsbrook Branch: 9 am – 2 pm
  • Tredegar Branch:  11:30 am – 1:30 pm

For a list of Co-Op Shared Branches and No-surcharge and Deposit Taking ATMs, click here.

Secure Email:

You may also send us account requests through secure messaging by logging into Online Banking and selecting the “Services” tab and “Messages”. You may also use our secure Zixmail email system at www.dominionenergycu.org/securemail.

8 am - 6 pm, ET, Monday - Friday

  • Richmond: 804-521-2525 
  • Toll-Free: 800-268-MYCU (6928)
  • Fax: 804-521-2510 
  • Email: mycu@dominionenergy.com 

    (Please note: This email address is not secure. Log into Online Banking to send us a secure message or send us a secure message using our Zixmail email system at www.dominionenergycu.org/securemail.

    Private Teller

    Richmond: 804-521-2525 
    Long Distance: 800-268-6928

Mailing Address

P.O. Box 26646, Richmond, VA 23261-6646

Operations Center (Not a branch facility)

1100 Boulders Parkway, Suite 601, Richmond VA 23225

Inter-Office Address

VA - Credit Union Operations - Boulders

For a list of branch locations visit our locator.

9 am - 4 pm, ET, Monday - Friday

  • Richmond: 804-521-2525, option 3 
  • Toll-Free: 800-268-6928, option 3
  • Fax: 804-521-2505
  • Email: decumortgage@dominionenergy.com
  • Dominion Energy Credit Union NMLS #443043
  • Individual NMLS #'s:
    • Paullar Skinner: NMLS #1016555
    • Jill DeHaven: NMLS #1273610

In observance of certain holidays, Dominion Energy Credit Union will be closed on the following days:

2021 Holiday Closings

In observance of: Closed on:
New Year's Day Friday, January 1
Martin Luther King Jr. Day Monday, January 18
Good Friday Friday, April 2
Memorial Day Monday, May 31
Independence Day Monday, July 5
Labor Day Monday, September 6
Veteran's Day Thursday, November 11
Thanksgiving Thursday, November 25 & Friday, November 26
Christmas Friday, December 24 & Saturday, December 25
  • ACTIVATION or Select/Change PIN: 866-985-2273
  • Card Lost/Stolen: 800-268-MYCU (6928)
  • Card Holder Service: 800-268-MYCU (or 888-918-7703)
  • Card Activation: 800-631-3197
  • Select/Change PIN: 888-886-0083
  • Card Holder Service: 800-268-MYCU (or 888-918-7703)
  • Card Lost/Stolen: 800-268-MYCU (6928) or log in to Online Banking and use the "View My Visa" link to report it quickly
  • Card Transaction Denial: 888-918-7313
  • Credit Card Verified By VISA: 800-918-7490
  • CURewards Customer Service: 800-637-7728
  • CURewards Merchandise Redemption: 800-621-4112
  • CURewards Travel Redemption: 800-900-6160
  • VISA Credit Card Payments:
    Dominion Energy CU, PO Box 71050, Charlotte, NC, 28272-1050

For Online Banking support - please contact Member Services at mycu@dominionenergy.com or (800)268-6928.

The following contact form is not secure. Do not send personal or account information through this contact form. Log into Online Banking to send us a secure message or you may also use our secure.

Contact Us

Contact form