Contact
Experience personal attention unlike anywhere else by calling our Member Service Center at 800.268.6928.
Stay Connected
We're always happy to help! Answers to many frequently asked questions are here. Applications and forms to make account changes are here.
7 am - 5 pm, ET, Monday - Friday
- Richmond: 804-771-4708
- Tie Line: 8-736-4708
- Long Distance: 800-268-MYCU (6928)
- Fax: 804-771-3768
- Email: mycu@dominionenergy.com
(Please note: This email address is not secure. Log into Online Banking to send us a secure message or use our secure Secure Zipmail Service.)
Private Teller
Richmond: 804-771-4708
Tie Line: 8-736-4708
Long Distance: 800-268-6928
Mailing Address
One James River Plaza
P.O. Box 26646
Richmond, VA 23261-6646
Street Address
701 East Cary Street
Richmond, VA 23219
Inter-Office Address
OJRP 15, Richmond, VA
9 am - 4 pm, ET, Monday - Friday
- Richmond: 804-771-4708
- Tie Line: 8-736-4708
- Long Distance: 800-268-6928
- Fax: 804-771-4820
- Email: decumortgage@dominionenergy.com
- Dominion Energy Credit Union NMLS #443043
- Individual NMLS #'s:
- Jimmy Ange: NMLS #504288
- Pat Poythress: NMLS #504289
- Jill DeHaven: NMLS #1273610
In observance of certain holidays, Dominion Energy Credit Union will be closed on the following days:
2017 Holiday Closings
| In observance of: | Closed on: |
|---|---|
| New Year's Day | Monday, January 2 |
| Martin Luther King Jr. Day | Monday, January 16 |
| Good Friday | Friday, April 14 |
| Memorial Day | Monday, May 29 |
| Independence Day | Tuesday, July 4 |
| Labor Day | Monday, September 4 |
| Veteran's Day | Friday, November 10 |
| Thanksgiving | Thursday, November 23 & Friday, November 24 |
| Christmas | Monday, December 25 |
- ACTIVATION or Select/Change PIN: 866-985-2273
- Card Lost/Stolen: 800-268-MYCU (after-hours 888-918-7703)
- Card Activation: 800-527-7728
- Select/Change PIN: 888-886-0083
- Card Holder Service: 800-654-7728 or 866-820-5967
- Card Lost/Stolen: 800-449-7728 or log in to Online Banking and use the "View My Visa" link to report it quickly
- Card Transaction Denial: 888-918-7313
- Credit Card Verified By VISA: 800-918-7490
- CURewards Merchandise Redemption: 800-621-4112
- CURewards Travel Redemption: 800-900-6160
- VISA Credit Card Payments:
Dominion Energy CU, PO Box 71050, Charlotte, NC, 28272-1050
- Natalie Baker - natalie.baker@dominionenergy.com
- Shay Kazi - shahida.s.kazi@dominionenergy.com
For Online Banking support - please contact Member Services at mycu@dominionenergy.com or (800)268-6928.
The following contact form is not secure. Do not send personal or account information through this contact form. Log into Online Banking to send us a secure message or use our Secure Zipmail Service.
Proudly Serving Dominion Energy Employees & Their Families
Since 1940 our goal remains the same; to help Dominion Energy employees save more and reach their goals faster. From checking and mobile banking, to low interest auto loans and surcharge-free ATMs, we make banking easy.
