Contact
Experience personal attention unlike anywhere else by calling our Member Service Center. Apply for loans, get account assistance, and more.
Member Service Center: 800-268-6928
Stay Connected
We're always happy to help! Answers to many frequently asked questions are here. Applications and forms to make account changes are here.
Our Member Service Center is available Monday - Friday, 7 am - 5 pm, ET, to assist with account questions, loan applications, and more.
You may also send us account requests through secure messaging by logging into Online Banking and selecting the “Services” tab and “Messages”.
7 am - 5 pm, ET, Monday - Friday
- Richmond: 804-771-4708
- Tie Line: 8-736-4708
- Long Distance: 800-268-MYCU (6928)
- Fax: 804-771-3768
- Email: mycu@dominionenergy.com
(Please note: This email address is not secure. Log into Online Banking to send us a secure message or use our secure Secure Zipmail Service.)
Private Teller
Richmond: 804-771-4708
Tie Line: 8-736-4708
Long Distance: 800-268-6928
Mailing Address
One James River Plaza
P.O. Box 26646
Richmond, VA 23261-6646
Street Address
701 East Cary Street
Richmond, VA 23219
Inter-Office Address
OJRP 15, Richmond, VA
9 am - 4 pm, ET, Monday - Friday
- Richmond: 804-771-4708
- Tie Line: 8-736-4708
- Long Distance: 800-268-6928
- Fax: 804-771-4820
- Email: decumortgage@dominionenergy.com
- Dominion Energy Credit Union NMLS #443043
- Individual NMLS #'s:
- Jimmy Ange: NMLS #504288
- Jill DeHaven: NMLS #1273610
In observance of certain holidays, Dominion Energy Credit Union will be closed on the following days:
2018 Holiday Closings
| In observance of: | Closed on: |
|---|---|
| New Year's Day | Monday, January 1 |
| Martin Luther King Jr. Day | Monday, January 15 |
| Good Friday | Friday, March 30 |
| Memorial Day | Monday, May 28 |
| Independence Day | Wednesday, July 4 |
| Labor Day | Monday, September 3 |
| Veteran's Day | Monday, November 12 |
| Thanksgiving | Thursday, November 22 & Friday, November 23 |
| Christmas | Monday, December 24 & Tuesday December 25 |
- ACTIVATION or Select/Change PIN: 866-985-2273
- Card Lost/Stolen: 800-268-MYCU (or 800-449-7728)
- Card Holder Service: 800-268-MYCU (or 888-918-7703)
- Card Activation: 800-527-7728
- Select/Change PIN: 888-886-0083
- Card Holder Service: 800-268-MYCU (or 888-918-7703)
- Card Lost/Stolen: 800-268-MYCU (or 800-449-7728) or log in to Online Banking and use the "View My Visa" link to report it quickly
- Card Transaction Denial: 888-918-7313
- Credit Card Verified By VISA: 800-918-7490
- CURewards Merchandise Redemption: 800-621-4112
- CURewards Travel Redemption: 800-900-6160
- VISA Credit Card Payments:
Dominion Energy CU, PO Box 71050, Charlotte, NC, 28272-1050
- Natalie Baker - natalie.baker@dominionenergy.com
- Shay Kazi - shahida.s.kazi@dominionenergy.com
For Online Banking support - please contact Member Services at mycu@dominionenergy.com or (800)268-6928.
The following contact form is not secure. Do not send personal or account information through this contact form. Log into Online Banking to send us a secure message or use our Secure Zixmail Service.
Proudly Serving Dominion Energy Employees & Their Families
Since 1940 our goal remains the same; to help Dominion Energy employees save more and reach their goals faster. From checking and mobile banking, to low interest auto loans and surcharge-free ATMs, we make banking easy.
Click to Learn More About the Credit Union
