FRAUD ALERT: Be aware that you will NEVER be called and asked for account information by us or our providers.

Never give your PIN, info, or account number to any unsolicited website or phone call.


Experience personal attention unlike anywhere else by calling our Member Service Center. Apply for loans, get account assistance, and more.

Member Service Center: 800-268-6928

Stay Connected

We're always happy to help! Answers to many frequently asked questions are here. Applications and forms to make account changes are here

Our Member Service Center is available Monday - Friday, 7 am - 5 pm, ET, to assist with account questions, loan applications, and more.

Dominion Energy CU Branch hours by location. Hours are Monday-Friday, ET:

  • OJRP: 9 am – 5 pm
  • Innsbrook: 9 am – 2 pm
  • Tredegar:  11:30 am – 1:30 pm

For a list of Co-Op Shared Branches and No-surcharge and Deposit Taking ATMs, click here.

You may also send us account requests through secure messaging by logging into Online Banking and selecting the “Services” tab and “Messages”.

7 am - 5 pm, ET, Monday - Friday

  • Richmond: 804-771-4708
  • Tie Line: 8-736-4708
  • Long Distance: 800-268-MYCU (6928)
  • Fax: 804-771-3768
  • Email: 

    (Please note: This email address is not secure. Log into Online Banking to send us a secure message or use our secure Secure Zipmail Service.)

    Private Teller

    Richmond: 804-771-4708
    Tie Line: 8-736-4708
    Long Distance: 800-268-6928

Mailing Address

One James River Plaza
P.O. Box 26646
Richmond, VA 23261-6646

Street Address

701 East Cary Street
Richmond, VA 23219

Inter-Office Address

OJRP 15, Richmond, VA

9 am - 4 pm, ET, Monday - Friday

  • Richmond: 804-771-4708
  • Tie Line: 8-736-4708
  • Long Distance: 800-268-6928
  • Fax: 804-771-4820
  • Email:
  • Dominion Energy Credit Union NMLS #443043
  • Individual NMLS #'s:
    • Jimmy Ange: NMLS #504288
    • Jill DeHaven: NMLS #1273610

In observance of certain holidays, Dominion Energy Credit Union will be closed on the following days:

2018 Holiday Closings

In observance of: Closed on:
New Year's Day Monday, January 1
Martin Luther King Jr. Day Monday, January 15
Good Friday Friday, March 30
Memorial Day Monday, May 28
Independence Day Wednesday, July 4
Labor Day Monday, September 3
Veteran's Day Monday, November 12
Thanksgiving Thursday, November 22 & Friday, November 23
Christmas Monday, December 24 & Tuesday December 25
  • ACTIVATION or Select/Change PIN: 866-985-2273
  • Card Lost/Stolen: 800-268-MYCU (or 800-449-7728)
  • Card Holder Service: 800-268-MYCU (or 888-918-7703)
  • Card Activation: 800-527-7728
  • Select/Change PIN: 888-886-0083
  • Card Holder Service: 800-268-MYCU (or 888-918-7703)
  • Card Lost/Stolen: 800-268-MYCU (or 800-449-7728) or log in to Online Banking and use the "View My Visa" link to report it quickly
  • Card Transaction Denial: 888-918-7313
  • Credit Card Verified By VISA: 800-918-7490
  • CURewards Merchandise Redemption: 800-621-4112
  • CURewards Travel Redemption: 800-900-6160
  • VISA Credit Card Payments:
    Dominion Energy CU, PO Box 71050, Charlotte, NC, 28272-1050

For Online Banking support - please contact Member Services at or (800)268-6928.

The following contact form is not secure. Do not send personal or account information through this contact form. Log into Online Banking to send us a secure message or use our Secure Zixmail Service.

Contact Us


Proudly Serving Dominion Energy Employees & Their Families

Since 1940 our goal remains the same; to help Dominion Energy employees save more and reach their goals faster. From checking and mobile banking, to low interest auto loans and surcharge-free ATMs, we make banking easy.

Click to Learn More About the Credit Union

Dominion Energy Credit Union