Contact

The most important phone call or email that we'll handle today? That would be yours.

Let's stay connected

Give us a call
Our Member Service representatives are here to help with applications, account questions, and more.
Straight to our inbox
Message us in Digital Banking or through our secure Zixmail for account related questions.
Anytime access
Digital Banking is the branch that never closes. Take care of business when it's convenient for you.

Unlock access to our exclusive products and services to improve your financial well-being.

Open an Account

We can't wait to hear from you

At Dominion Energy Credit Union, we take pride in our first-class personal service. Our friendly Member Service representatives will answer your call quickly and get you the information you need.

Member Service Center
  • Phone: 800-268-6928
  • Fax: 804-521-2510
  • Hours: Monday to Friday, 8 am to 6 pm ET
  • Assistance with account questions, loan applications and more
Private Teller Phone Banking
  • Richmond: 804-521-2525, option 4
  • Outside Richmond: 800-268-6928, option 4
  • Hours: Available anytime, 24/7
Email
  • General email: [email protected] (Please note: This email address is not secure - please do not send personal or account information here.)
  • Secure email: Log into Online Banking to send us a secure message or you may also use our Zixmail email system at www.dominionenergycu.org/securemail. 
  • Contact form: Use the form below to get in touch with us (Please note: This email address is not secure - please do not send personal or account information here.)
  • Loan Department: [email protected] (Please note: This email address is not secure - please do not send personal or account information here.)
Mailing Address

P.O. Box 26646, Richmond, VA 23261-6646

Physical address for deliveries: 
1100 Boulders Parkway, Suite 601, Richmond VA 23225

Dominion Energy Credit Union Branches

Find a DECU branch near you or visit a CO-OP Shared Branch.

  • Farrell Branch: Monday - Friday, 9 am - 5 pm
  • Tredegar Branch: Monday - Friday, 11:30 am - 1:30 pm
  • Innsbrook Branch: Monday - Friday, 9 am - 5 pm

9 am - 4 pm, ET, Monday - Friday

  • Richmond: 804-521-2525, option 3
  • Toll-Free: 800-268-6928, option 3
  • Fax: 804-521-2505
  • Email: [email protected]
  • Dominion Energy Credit Union NMLS #443043
  • Individual NMLS #'s:
    • Paullar Skinner: NMLS #1016555
    • Kitty Dwojak: NMLS #1699745

Contact Us

The following contact form is not secure. Do not send personal or account information through this contact form. Log into Online Banking to send us a secure message or you may also use our secure Zixmail email system at www.dominionenergycu.org/securemail. 

Financial education and resources to support your success

Financial knowledge made simple.
Life Empowered Blog
Whether you're just starting out or ready for retirement, we can help you meet your financial goals.
Learn More

Committed to your financial well-being

Join Dominion Energy Credit Union today and discover the perks of working with a financial partner that always has your best interests at heart. 

Dominion Energy Credit Union, headquartered in Richmond, Virginia, is a full-service financial institution that serves Dominion Energy employees and offers competitive rates on loans, credit cards, savings and more.