If you receive a call from a phone number identified as Dominion Energy Credit Union, DO NOT provide your account or card numbers, PIN, or personal information to any unsolicited phone call, website, or text message - hang up immediately. We will never contact you asking for your account or card numbers.
Security
We offer multiple tools and resources to help you stay safe online and protect yourself from identity theft.
Your safety is our priority
Your credit union has taken every precaution to ensure your online transactions are secure.
- Digital Certificate from Verisign, Inc.: ensures no other site can assume identity of our site
- Secure Socket Layer (SSL) 128-bit encryption
- Multiple Firewalls: a layered security approach that protects your accounts from unauthorized access
- Multi-Factor Authentication: a multi-layer security system that protects against phishing, spyware, and more.
- Built-In Safeguards- In order to protect your accounts, you should always log out of Online Banking when you finish. In case you forget, Online Banking will log you out after fifteen (15) minutes of inactivity. Every time you begin a session, it asks for your User ID and Password. You will need to contact Member Services at 800-268-MYCU if you are locked out your account.
Defense Edge is a fraud predictor system designed to identify fraudulent activity at an early stage. The system tracks a cardholder’s spending patterns and may contact you if/when changes in the pattern occur. If you are contacted, Defense Edge states that they are calling for transaction review and will ask you to verify recent credit or debit card activity. You will not be asked to provide your credit or debit card number, social security, or other vital information. You may always call Dominion Energy Credit Union directly. If we are unable to contact you, a hold may be placed on your credit/debit account.
You may also sign up for fraud alert text messages on your credit card. Log into Online Banking, click "Account Services," "Card Alerts," and then sign up. Or click on "View My Visa" and set up text messages under "Fraud Alerts."
In order to take maximum advantage of our online security features, your browser must support 128-bit encryption. Here’s how to check:
- What browser and version you are using.
- Your browser's encryption strength: 128-bit SSL required
- For more information about browsers, please check our Online Banking Browser Requirements.
- Dominion Energy Credit Union and our providers/vendors will NEVER call, text or email you asking for account information. Never provide your PIN, information, or account number to any unsolicited website or phone call, ever.
- Messages Sent by Email may not be secure, may be intercepted by third parties and may not be immediately received by the appropriate business unit at Dominion Energy Credit Union. To send a secure email to the credit union, use Secure Messaging within Online and Mobile Banking. Please do not use regular email to send us communications which contain confidential information or which we require to be in writing.
- If your ATM/debit/contactless or credit card is lost or stolen please report it immediately by calling the lost/stolen hotline.
- For more information and tips on fraud prevention, visit our Financial Wellness center.