If you receive a call from a phone number identified as Dominion Energy Credit Union, DO NOT provide your account or card numbers, PIN, or personal information to any unsolicited phone call, website, or text message - hang up immediately. We will never contact you asking for your account or card numbers.

Touch ID

Can I use Touch ID with the mobile banking app?

Yes, you can log in with touch ID on iPhones® and iPads® running iOS 8 or later that support Touch or Facial ID and Android phones and devices running Android 4.2.X or later that support Touch ID.

Here's how to use Touch ID:

1. Log in to the mobile banking app. Open "Settings" and then "Security Preferences." Tap the Touch ID on/off switch.

Tap the Touch ID on/off switch

2. Tap "Continue"

Tap continue

3. Enter your ID and Password

Enter your ID and password

4. Touch the Touch ID button

Touch the Touch ID

5. Touch ID should now be "On"

Touch ID should now be on

6. The Touch ID sign-in option will be available the next time you sign in